1. Introduction
This privacy policy provides you with all information that is useful for understanding how we collect and use the information identifying users of the website and illustrates the purpose and processing methods used by the data controller to process personal data. Please read our privacy policy carefully, as it applies every time a user browses the pages of the website www.rhvfx.com, regardless of whether the same decides to take advantage of the services proposed by the same and/or purchase any of the displayed products. These guidelines shall be regarded as an integral part of the website’s general user conditions as they provide information on privacy and the security systems adopted by the website.
The owner and controller of the data processed by this website is rhvfx. rhvfx independently decides on the purposes and methods of the processing, as well as on the security procedures to be applied to guarantee confidentiality, integrity and availability of the data.
2. Purpose of personal data processing:
Management of the relationship with the data subject (client and/or prospect) referring to the purchase of products from rhvfx and related processing operations (delivery, invoicing, warranty management, etc.).
Direct or indirect marketing purposes, by submitting to the interested party promotional communications using multiple channels listed below.Depending on how the user interacts with the platform, rhvfx will process the personal data for the following purposes, based on different legal terms:
Purpose: Registration as user of the platform
Legal Standing: This is necessary on the terms regulating the use of the platform;
Information: If the user decides to create an account, the owner needs to process the personal data to identify the data subject as a user of the platform and grant the access to its various functionalities, products, and services available to the data subject as a registered user. The user may cancel the registered account by contacting rhvfx.
Purpose: Contractual fulfillment and provision of the service.
Legal Standing: Lawful interest to conduct the necessary verifications to prevent potential fraud or fraudulent uses of the Platform;
Information: To contact the user for updates or informative notices related to the contracted functionalities, products or services, including quality surveys; To manage payment of the ordered products; To manage potential exchanges or returns of the products; To prevent and detect unauthorized uses of the platform and eventual frauds against the owner;
Purpose: Satisfy requests or applications that the user makes through the customer support channels.
Legal Standing: In case of request related to the exercise of the user’s rights or to claims on rhvfx's products, the owner is legally permitted to process the personal data for compliance with the owner’s legal obligations.
Information: rhvfx processes the data that are strictly necessary to manage or resolve the request or the application.
Purpose: Marketing
Legal Standing: User’s consent.
Information: If the user subscribes to rhvfx's newsletter and if the user provides consent to profiling and marketing activities, the owner will process the personal data to manage your subscription, including to send customized information on rhvfx's products or services through various channels (such as e-mail, sms, push notifications)
3. Storage time of data:
Data will be kept for the time necessary to manage the relationship with the client, including implementation of the guarantee and/or any “recall/update” campaigns, compliant to provisions in force, and, for direct/indirect marketing purposes only, for a period consistent with the commercial aims and dynamics related to the nature of the product itself.
The time for which the personal data will be kept will depend on the purposes for which the owner process them, as outlined below:
Purpose: 1. To manage the platform user registration
Time for which the data are kept: User’s rhvfx will process the data for the time during which the data subject will remain a registered user (meaning, until he/she decides to unsubscribe).
Purpose: 2. Performance and execution of the purchase or services contract
Time for which the data are kept: rhvfx will process the data for the time necessary to manage the purchase of the products that the user acquired, including potential returns, complaints or claims related to the purchase of the product in question.
Purpose: 3. Costumer support
Time for which the data are kept: rhvfx will process the data for the time necessary to meet the different requests or applications.
Purpose: 4. Marketing
Time for which the data are kept: rhvfx will process the data until the data subject will decide to unsubscribe or cancel the subscription to the newsletter.
In any case, rhvfx will keep the data duly stored and protected for the time during which liability may arise for their processing, in compliance with legislation in force from time to time. Once each of the eventual actions is time-barred the owner will promptly proceed to delete the personal data.
4. Place of the data processing:
The personal data that rhvfx collects from the user is generally stored in a country but may also, whenever necessary for the contractual fulfilment and for the provision of the service, be transferred to and processed in a country outside of the country. Any such transfer of the personal data will be carried out in compliance with applicable laws.
In some cases rhvfx may transfer personal data from the country to a third country as a safe country for such transfer (adequacy decision). Whenever applicable the owner will use standard contractual clauses to ensure a equivalent level of protection as granted within the country or other lawful grounds for transfer.
5. Nature of the provision:
Data provision is free, but the refusal to provide certain data may not make it possible to perform the services related to the relationship with the client.The consent for marketing purposes may be in any case denied without entailing any burden or damage to the interested party in relation to his position towards the controller.
6. Type of data processed.
Personal data, billing data and data concerning commercial choices made, limited to marketing purposes.
7. Way of data processing.
Data processing may be carried out either manually or through it. Data may be also processed by automated tools. In relation to this specific method of processing, the interested party may request not to be subject to decisions that come from it with the same methods indicated for the exercise of the generality of his rights (section 8).
8. Scope of data dissemination.
Data may circulate within the data controller company subject to the limits of what is necessary for the pursuit of the purposes indicated above and in any case in compliance with the security measures necessary to avoid loss or leakage of data.
The data or some of them may be communicated to the service providers that process the data on behalf of the controller. The data will not be disseminated anyway.
To the extent necessary, the personal data may be shared with suppliers, sub-contractors and independent third-parties, acting as processors and sub-processors (like, for instance, financial institutions, technological and analytical service providers or providers and partners of services related to logistic, transport and and/or their partner establishments), carrying out certain tasks on rhvfx's behalf.
Moreover, the owner may also share personal data to third parties, if he has reason to believe that using or disclosing such information is necessary or advisable to:
1) conduct investigations of possible breaches of law;
2) protect the owner’s rights, safety or property;
3) investigate security breaches or cooperate with government authorities pursuant to a legal matter;
4) identify, contact, or bring legal action against someone who may be violating an agreement they have with rhvfx.
The owner reserves the right to transmit any data he has about the data subject in case of mergers, acquisitions or company reorganization.